Travelling abroad.

RSA Responsible Service of Alcohol (SITHFAB201) 也就是簡稱的酒類服務證照

為澳洲政府規定從事酒精飲料服務製作工作時所需準備之工作技能與安全認證執照

所有合法從事此類別行業者皆需擁有此證照方可工作

 

需要RSA的職業有(餐飲和旅館業) ：酒吧服務員、餐廳服務員、櫃台人員、旅館服務職員

 

只要你拿的RSA屬於Nationally Accredited RSA certificate(國家認可RSA證書)

你就可以在NT(北領地)、VIC(維省)、WA(西澳)、SA(南澳)、ACT(澳洲首都特區 – 坎培拉)使用

 

因為NSW(新南威爾斯省)只接受Liquor Administration Board (LAB) certificate

並不接受Nationally Accredited RSA certificate，所以一般RSA無法在NSW使用

另外QLD(昆士蘭)使用的是OLGR RSA，所以一般RSA也是無法在QLD使用的

 所以在QLD和NSW都是獨立自己的證書，並且是無法跨省使用，而一般的RSA是可以在某些省分使用的。

而RSA雖然有些省份可以使用，但是使用權限和範圍就需要依照洲政府規定來使用，

所以跨省使用前可以先了解一下，或者與雇主詢問一下會比較好。

 

⊙有些公司就算設在同州、你也有正規的RSA，還是要做一次公司內部的RSA

因為規定不同，有些地方的飯店不允許賣酒給非飯店客人、有些地方開酒喝不完不能外帶、

有些地方規定一次只能賣給一個客人兩杯帶酒精或是不能賣混酒（深水炸彈）

還有很多就算在同一州不同公司也會因為領有不同牌照要求員工有不同的賣酒規定

對於客人不同程度的醉、該如何應對、能不能繼續賣酒…等等都有不同的規定

並且要求員工要再考一次公司內部的考試後才能上班

 

RSA所涵蓋的知識和技術

☞有關酒的知識和有關過量的酒精消耗的問題

☞何謂是標準酒量

☞標準酒量有多少酒精

☞血液酒精濃度 (BAC)

☞酒精對身體的影響

☞酒精相關法律

☞如何處理酒精昏迷或喝醉酒的客人

☞RSA如何預防酒精昏迷或酒精中毒

☞有關如何預防未成年飲酒的對策

☞如果維持好服務態度和信譽

☞識別客人的酒精昏迷等級

 

Topic 1: Introduction

簡單介紹如何使用線上學習測驗介面、可以賣酒給哪些人及擁有RSA證照對你及社會的幫助

 

Topic 2: Serving responsibility

酒對人體生理上的影響、什麼是BAC、如何換算Standard Drink

利用紅綠燈的Go, Caution, Stop做為是否繼續serving alcohol的依據

 

Topic 3: Who to refuse

什麼時候該檢查證件、如何判斷證件的真偽 醉對人體生心理上的影響及症狀

如何判斷一個人是否已經醉了 酒館賣酒的條例、神智不清的顧客(Disorderly Patron)、嗑藥問題

 

Topic 4: How to refuse

再次提及了紅綠燈的Go, Caution, Stop REP原則

Refuse(拒絕供酒) Explain(解釋原因) Pacify(安撫顧客)

 

Refuse: I’m sorry, but I can’t serve you anymore..

Sorry mate, I can’t do that because..

 

Explain: It’s our house policy to look after our customer.

If I serve you, I’m breaking the law. I could lose my job.

Without a valid ID, I’m not allowed to serve anyone who looks under 30.

 

Pacify: I hear what you’re saying, but I have to..

I understand, but I can’t serve you alcohol, how about a soft drink or water.

I understand, but it’s time to call it a night, can I get you a taxi?

 

另外還教導你如何應付那些喝醉酒的客人，有以下四要件

Arrange transport (幫他們叫車或請朋友把他們載回去)

Ask to leave (如果喝醉的客人開始不講理，甚至有暴力傾向，必須請他們離開)

Remove from premises (如果客人不願離開，就得下驅逐令啦開門放狗!!!)

Report and record incidents (若發生衝突或是受傷事件都得一一紀錄下來這樣)

 

面授課程課後習作答案

►【1C】

What are the things you need to do,

if the customer begins to get aggresive and refuse to leave

(1) Point out the signs

(2) advise them it's against the law

(3) call your manager

(4) call security

 

►【2】Acceptable ID:

(1)NSW photo card

(2)Proof of age card from another state

(3)Drivers license

(4)Passport

 

►【3】Who's responsible for checking ID?

(1) bar attendants

(2) door person

(3) security

(4) police

(5) OLGR inspectors

(6) RSA marshals

(7) waiter,waitress

 

►【4】What will the fine for you

Intoxication define - guidelines issued by the dire.

Increase penalties for undergo drinking & intoxication fines up to $11,000
 

►【4】What's the law said you can't serve to the minor?

The Liquor Act 2007

 

►【6】Not serving alcohol to

(1) minors (under 18)

(2) intoxicated people

 

►【8】

Slow them down by offering food,water, entertainment.

 

►【9】How will you help intoxicated customers?

Get them a taxi 
 

►【10】Slur words?

(1)Rambling or unintelligible conversation 

(2)Difficulty paying attention

 

►【11】Refuse service you have to tell manager 

(1) time of refusal

(2) signs of intoxication

(3) how long they have been in the venue

(4) customer reaction

 

►【12】Benefits of RSA?

(A)Benefit to community

Reduce violence, crime, car accident,demand for health services; less vandalism

(B)Benifit to premises and staff

Preferred employer, safer workplace, improved image of venue, reduced insurance costs

(C)Benefit to customer

safer environment, more comfortable environment, improved health

 

►【13】Educational program run in NSW

(1) RBT means you need a plan B

(2) One punch can kill

(3) know when to say when

 

►【14】Drink promotion?

Happy hours, drinking games, discounted drinks, shooters, encourage intoxication

 

►【15】What's intoxication?

Speech, balance, co-ordination or behavior is noticeably affected. 

 

►【16】Duty of care to our customer?

Yes

 

►【17】ID must contain?

(1)Photograph

(2)DOB

(3)Signature

NOT Birth certofocate, student ID card, Medicare card, credit card

 

►Legal limit for drinking and driving for most people?

【19】(open/full license) Under 0.05 BAC 

【20】(L牌、P牌) 0 BAC

 

►【21】Refusal of service - the Law requires staff to?

Refused ➔ Ask the patron to leave the venue

Sent them to leave➔ Ensure the customer leave the venue safely

 

►【22B】Pieces of information you need to gather from the purchaser?

(1)Name

(2)Date of Birth(DOB)

 

►【23】If a person has been excluded from a licensed premises from either being?

(1) Drunk

(2) Violent

(3) Disorderly

 

►Standard drinks 

Sparkling 1【24】、Wine1【25】、Light beer 0.9、full beer 1.1、fortified wine 1、Spirits 1

 

►【26A】Training obligations?

All staff need RSA training

 

►【26B】Record keeping: Incident Register

►【27】Does the license has the obligation to manage the noise? Yes

►【29】Do different venue have different operating hours? Yes

►【30】Harm minimisation?

To provide service of alcohol ina way whichhas minimal impact on the community and the industry

 

►【31】Effects depend on individual factors?

(1) genders

(2)weight

(3) rate of consumption

(4) other drugs/medication

(5) general health

(6)  food intake

 

►【32】Key government agencies(挑兩個寫)？

(1)Independent Liquor & Gaming Authority (ILGA)

(2)Office of Liquor, Gaming & Racing (OLGR)

(3)Secretary, Department of Justice

(4)OLGR inspectors

(5)NSW Police Force

 

►Slow alcohol consumpton if

(1) They order mutiple drink.

(2) They consumer their drinks fast. 

(3)They order more drinks but have not finished their last order.

 

►If you suspect an ID fake, you must?

(1)Refuse the sale of alcohol

(2)Report the use of the fake IDto your manager

 

► If you suspect someone is on illicit drugs, you can refuse the patron service of alcohol?

Yes

 

►模擬狀況題，請回答以下答案

Sorry Sir, I can't serve you alcohol. You're showing signs of intoxications, you have to leave.

    I can give you a glass of water and call you a cab.

 

線上課程

每一個主題都必須乖乖坐在電腦前觀賞小短片灌輸基本觀念再做隨堂考

隨堂考必須達到80%的正確率才能通過並進入下一個主題

而每一個測驗都只有不到七題的題目，並且有四次的機會重新測驗直到通過為止

重新測驗的題目並不會改變，甚至可以回顧每一個題目，看正確的解答

 

有幾個單字必須學起來：

Licenced premises 經法律許可販酒的場所

Patrons 顧客

Minors 未滿十八歲的青少年

Intoxicated 已經喝醉的人

Sober 不過量飲酒

Spiking 酒裡被下藥

 

附上線上RSA的網址：http://www.onlinersa.com.au/

必須先刷卡購買課程，不限次數，在四周內完成即可

不要問我四次的叩打用完會怎樣，因為我也不知道…可能是得另外付費再買一次課程吧我想

 

2011年8月22日RSA和RCG改為新制後

除了在上課考試取得紙本憑證，還需要到郵局申請換發卡片式的證件

紙本憑證的有效期限只有幾周，過期後只認卡片

先到郵局預約(不是每間都可以辦理)

攜帶雙證件【護照和國際駕照】、紙本憑證到郵局辦理，幾周後就會收到郵寄來的卡片了

 

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我們上課的Coffee school離service NSW超近，所以我們就捧著火熱熱剛出爐的證書去申請卡片了

需要湊足相關證明文件到100分

護照+國際駕照或護照加銀行卡或護照加銀行證明(?)【可以當場登入網銀影印】

現場還會拍照製作卡片，之後會郵寄到你填寫的地址，就可以囉